If you wish to return an item, please follow these guidelines:

• Our return policy requires that you raise a return request within 7 days of receiving your order. Unfortunately, we cannot issue refunds or exchanges for items that are returned after this period.
• When returning an item, please ensure that it is in its original packaging, unused, and has all tags attached, just as it was when you received it.
• Please be aware that all return orders will be subject to ₹195/- Per Product handling charges. To avoid these charges, we recommend you Self Ship the parcel back.
• 10-12% Color difference can be there owing to the screen resolution of the device used by you and the camera lights. kindly do not expect a replacement of refund of any kind for it. 
• All exchanges are subjected to availability.
• Handling charges will be deducted from your refund.
• If the item is damaged, defective, or the wrong product delivered, please attach the clear video to your return request. within 12 hours of delivery In such cases, we will cover the cost of return shipping.
• AS WE MAKE ON ORDER, NO REFUND, EXCHANGE OR CANCELLATION IS ALLOWED FOR SIZES 6XL AND 7XL 

Refunds

• After your returned item is received and inspected by our team, we will notify you whether your refund request has been approved or rejected.
• If your return is approved, we will process your refund and credit the amount to your bank account within 4-5 working days.
• If your refund request is rejected, we will notify you with a reason for the rejection and return the item to you.
• In some instances, we may only be able to offer a partial refund. That applies to items that are not in their original condition, damaged, or missing parts for reasons that are not due to our fault.
• If you choose to pay using the COD (cash on delivery) option, you will receive a coupon code equivalent to the total value of your order. This coupon code will be valid for one year from the date it is issued. Return handling charge of 195/- will be applicable.
• Any used promo codes, gift vouchers, or any other offer voucher will not be refunded.

Exchange

• At Curvy Lane, we offer free exchanges for items that are defective or damaged from our end, or if the size doesn't fit well. Please make sure to create a video if you have received a damaged parcel before unpacking.
• If the item you ordered is not available in your size, we recommend placing a new order for a different product. 
• Please keep in mind that exchanges are subject to the availability of the desired size, and we cannot guarantee that the item you want will be in stock.
• We strive to provide our customers with the best possible shopping experience, and our customer support team is always available to help with any refund & exchange requests or questions.
• ₹150/- Handling fee will be applicable on Product Exchange 

Undelivered Products

• If you have received an Email or SMS that your product has been delivered, but you have not received it, please take the following steps. Firstly, check with your neighbors or family members if they have received it on your behalf. If they haven't received it, contact our support team at support@curvylane.in within 24 hours. We will investigate the matter and will arrange a new delivery if necessary.

Cancellation Policy

• You can cancel your order within 24 hours of placing it at no extra cost.
• All orders cancelled before 24 hours of placing will be applicable for a full refund.
• Unfortunately, we cannot cancel orders that have already shipped. In such cases, you can return the items per our return policy.

Sale Products

• We want our customers to be aware that any product marked as "clearance sale" or "flash sale" will not be eligible for returns or refunds. However, we do not offer exchanges for these items.

Self Ship

• In case your pin code is non-serviceable for a pickup or to get Full refund, the customer has to self-ship the product to the following 
  • Address: Curvy Lane LLP
  • 229, 2nd Floor, Peoples Cooperative Bank, Sub Jail, Lane, behind Sugar N Spice Restaurant, next Khatodra Wadi, Surat, Gujarat-395009.
• Please make sure that the items are packed securely to avoid any loss or damage during transit. Additionally, it is important that you mention your Order Id and registered mobile number on the packaging. All items must be in original, unused condition with all tags and packaging intact. 
• Upon receipt of the product(s) within 48 hours of delivery, we will initiate a refund of the full amount to your bank account if the payment was made through prepaid mode. In the case of COD, the refund will be made in the form of a coupon code.
• If you have any doubts about how to ship the product back to us, contact us, and our team will guide you on the same.